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SHIPPING POLICY

CLODD offers free shipping from 70€ on all of its products and to all countries that can be selected by indicating the shipping address.

The buyer assumes the responsibility of correctly indicating the delivery address; In case of any problem with the delivery of an order due to an error in the delivery address committed by the buyer, CLODD will not be responsible for the (partial) loss of the shipment. In case CLODD needs additional information regarding a shipping address, CLODD may contact the buyer to provide additional information. Delivery may be delayed in case more information about the delivery address is needed.

CLODD will do everything possible to deliver the order under the expected delivery conditions at the delivery address.

If the delivery is delayed or can not be carried out, or can only be partially carried out, the buyer will be informed as soon as reasonably possible. In this case, the buyer will have the right to terminate the contract without cost.

The risk of damage and / or loss of products falls on CLODD until the moment of delivery at the delivery address, unless expressly agreed otherwise.

In the event that the buyer receives a product that he did not request, he must inform CLODD as soon as possible (within 24 hours after receiving the order) by email (or through the Site's contact page). Web). The buyer will take care of the return shipment of said product after receiving the instructions to return it from CLODD and CLODD will assume the costs of this shipment and subsequently will be in charge of sending the correct product to the buyer, as long as it has followed in its entirety the instructions of return of CLODD.

In the event that a product has been delivered to the damaged or incomplete buyer, it must inform the CLODD customer service team as soon as possible (within 24 hours after receiving the order) by mail service@cloddwatches.com Subsequently, CLODD will decide how to deal with the issue; the client must always inform CLODD of the situations mentioned above and wait for the instructions of the CLODD customer service team. A customer who returns a product in these circumstances assuming the expenses, without first contacting the customer service team or waiting for their instructions, will not be able to claim the expenses incurred by CLODD (or hold CLODD responsible for the shipment of refund that occurred without the prior consent of CLODD).

In case the order that you have sent or is sending CLODD to the buyer has been lost, or in case the buyer states that he has not received it (despite the fact that the tracking data and carrier information say otherwise) , the carrier's claims procedure will be initiated and the resolution of the same will be awaited before any return or re-shipment is made. The buyer will cooperate in everything necessary during the claims process of the carrier. In the event that a shipment has been lost as a result of an error by the carrier (and once the carrier's claim procedure is completed), CLODD will return the money to the customer or try to resend the requested product.

In case the shipment has not been delivered to the delivery address of the buyer (or the collection point) 14 days after the shipping date, the buyer is obliged to inform the customer support team by e-mail. of CLODD within 14 days (ultimately, 28 days after the date of shipment).



DELIVERY FAQ

HOW LONG WILL I TAKE MY ORDER?

ES: 24 - 48 hours

Rest of Europe: 3 - 5 business days

Delivery time depends on the country and location. An order sent to a rural area may take longer than another that is shipped to New York (which is near a airport shipping center). The estimated delivery time in working days mentioned in the advertising of the product varies from one country to another. In the tracking information, which you will receive as soon as the package leaves the CLODD warehouse, a delivery date will be displayed.

 
WHERE CAN I FIND THE STATUS OF MY ORDER?

As soon as your order is sent, you will receive an email with the tracking data. The delivery time shown in the advertisement is indicated in business days, which excludes weekends and holidays.

 

ARE THERE ANY SHIPMENT COSTS?

CLODD offers free shipping from € 50 on all of its products and to all countries that can be selected by indicating the shipping address.

Note: In orders shipped to an address located outside the EU, the buyer may have to pay import duties and taxes, which will apply when the shipment arrives at the specified delivery address. The buyer will be responsible for paying such import duties and taxes. It should be noted that CLODD has no control over these charges and, since they vary by country, CLODD can not know its amount in advance. CLODD advises the buyer to contact the customs of each country to obtain more information.

 

TO WICH COUNTRIES DO YOU SHIP?

CLODD offers free shipping of all its products and to all countries that can be selected by indicating the shipping address. If you are unable to place an order at your preferred delivery address, please contact us at the email service@cloddwatches.com.

 

CAN I PICK UP MY ORDER AT THE WAREHOUSE OR AT THE CLODD OFFICES?

No. Unfortunately, this is not possible. We do not have stock in our offices, and the warehouse of our supply partner is not accessible to customers.

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